About the role

We are seeking an experienced and results-driven Technical Customer Services Manager to lead and optimise all customer technical support functions. This role is critical in ensuring high-quality service delivery, effective project execution, and sustainable revenue generation aligned with the GEW business plan.

The successful candidate will be accountable for operational excellence, customer satisfaction, and long-term service profitability, while driving continuous improvement across technical service operations and client engagement.

Qualifications and experience

• Minimum BEng / BSc in Electronic Engineering or equivalent university qualification.
• At least 10 years’ experience in electronic systems engineering or technical support.
• Strong background in defence and/or telecommunications products.  
• Proven experience in client relationship management.
• Ability to obtain secret security clearance.

Key technical skills

• Advanced proficiency in:
• MS Office
• MS Project
• Power BI
• Enterprise Resource Planning (ERP) systems
• Strong project and programme management capability (PMBOK aligned).
• Solid financial management skills (budgeting, cost control, revenue tracking).
• Excellent technical and business writing ability.
• Strong business acumen with the ability to identify and convert opportunities into profitable outcomes.

Key responsibilities

1. Customer technical services delivery & Client satisfaction

• Deliver integrated technical support services aligned with SLAs and customer expectations
• Establish service systems and reporting frameworks for performance visibility
• Build and maintain strategic client relationships
• Optimise resource utilisation to improve efficiency and responsiveness

2. Technical operations performance & Product reliability

• Lead Integrated Logistics Support (ILS), Integrated Product Verification (IPV), Maintenance Repair Overhaul (MRO), and technical service functions to ensure standardisation and quality
• Verify product performance against specifications to ensure operational readiness
• Improve maintenance and repair processes to enhance turnaround times
• Implement lifecycle and localisation strategies for sustainable product support

3. Financial performance, Revenue realisation & Project delivery

• Manage budgets and control costs in line with business targets
• Drive contract execution and revenue realisation
• Maximise billable utilisation and cost recovery
• Deliver projects using structured methodologies to meet scope, time, and cost objectives
• Establish and grow sustainable customer service operations

4. Strategic execution, Sales enablement & Risk management

• Support sales and bid processes with technical expertise
• Align operational capacity with business demand
• Contribute to strategic business execution and growth initiatives
• Identify and mitigate operational and contractual risks

5. Leadership, Capability development & Governance

• Lead, mentor, and develop high-performing teams
• Drive talent development and succession planning
• Ensure compliance with OHS and organisational policies
• Foster a culture of accountability, performance, and continuous improvement

Our recruitment values:

HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organizational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.

Application Deadline: 22 April 2026. 

How to Apply:

Please submit your CV by applying directly on the HENSOLDT Careers page.

If you have not been contacted within 14 days of the closing date, please consider your application